Shipping policy

SHIPPING POLICY

Last updated: 14 August 2026

At LoveHeartsByPost.com, we create personalised handwritten messages and send them directly to your chosen recipient.

We want every LoveHeartsByPost delivery to be a special experience, so we carefully prepare each order before it is posted.

1. WHERE WE DELIVER

We currently offer delivery to:

United Kingdom
United States
selected international destinations

The countries available for delivery will be displayed at checkout.

If your country is not available at checkout, please contact us and we will let you know whether delivery can be arranged.

2. UK DELIVERY

Our personalised messages are prepared individually and then posted to the delivery address supplied when you place your order.

Estimated UK delivery times are:

Standard UK delivery: approximately 2–5 working days after dispatch.

Please allow additional time for the preparation of personalised orders.

Delivery times are estimates and are not guaranteed unless a guaranteed delivery service has specifically been purchased.

Orders placed around weekends, bank holidays or busy seasonal periods may take longer.

3. INTERNATIONAL DELIVERY

International delivery times vary depending on the destination country and postal service.

As a general guide:

United States: approximately 5–10 working days after dispatch.

Europe: approximately 5–10 working days after dispatch.

Rest of World: approximately 7–15 working days after dispatch.

These are estimates only. Customs processing, postal delays, public holidays and other circumstances outside our control may result in longer delivery times.

4. PERSONALised ORDERS

LoveHeartsByPost products are often personalised and prepared specifically for each customer.

Please allow additional processing time for us to:

receive and verify your order;
prepare your personalised handwritten message;
prepare the envelope and any selected decorative elements;
package the item; and
dispatch the order.

We aim to process orders as quickly as reasonably possible.

If you have selected a specific delivery date or need an item for a particular occasion, please take the estimated preparation and delivery time into account before ordering.

5. POSTAGE CHARGES

The applicable postage charge will be displayed at checkout before you complete your purchase.

Where multiple physical envelopes or separate deliveries are purchased, postage may be charged for each physical delivery.

For example, if you purchase a package involving several separate letters that are to be delivered on different occasions, each physical delivery may incur its own postage charge.

Any applicable delivery charges will be clearly shown before payment is taken.

Where an optional upgraded or express delivery service is offered, you will need to actively select that service before the additional charge is applied.

6. DELIVERY ADDRESS

It is the customer's responsibility to provide a complete and accurate delivery address.

Please carefully check:

recipient name;
house or building number;
street name;
town/city;
county, where applicable;
postcode/ZIP code;
country; and
any apartment or flat number.

We cannot be responsible for delays or non-delivery resulting from an incorrect or incomplete address supplied by the customer.

If you contact us quickly enough after placing your order, we will make reasonable efforts to correct an address before the item has been prepared or dispatched.

Once an order has been dispatched, we may be unable to change the delivery address.

7. LOST, DELAYED OR MISSING MAIL

Once your order has been dispatched, it is passed to the relevant postal or delivery service.

Postal delays can occasionally occur.

If your order has not arrived within a reasonable period after the estimated delivery date, please contact us.

We may ask you to confirm the delivery address and provide your order number.

Where appropriate, we will investigate the delivery with the postal service and may arrange a replacement or other appropriate remedy.

Nothing in this policy affects your statutory consumer rights.

8. DAMAGED ITEMS

If your LoveHeartsByPost item arrives damaged, please contact us as soon as reasonably possible.

Where appropriate, we may ask you to provide photographs of the damaged item and packaging so that we can investigate the problem.

If the item was damaged before or during delivery and you are legally entitled to a remedy, we will provide an appropriate remedy in accordance with applicable consumer law.

9. INCORRECTLY SUPPLIED ITEMS

If you receive an item that is materially different from what you ordered, please contact us as soon as possible.

For example, this may include:

the wrong product;
the wrong number of messages;
an incorrect envelope colour where the wrong colour was supplied by us; or
incorrect personalisation caused by an error on our part.

We will investigate the issue and, where appropriate, arrange a replacement, correction, refund or other remedy required by law.

10. CUSTOMER PERSONALISATION ERRORS

Please carefully check your personalised message and delivery details before submitting your order.

We are not responsible for errors in:

names;
addresses;
dates;
messages;
spelling;
punctuation; or
other information

where the error was entered or supplied by the customer.

Because personalised products may be prepared specifically for the customer, we may be unable to correct an error after preparation or dispatch has begun.

11. DELIVERY TO A RECIPIENT

If you are purchasing a LoveHeartsByPost product as a gift for another person, you are responsible for providing the correct recipient's delivery address.

Once the item has been delivered to the address supplied at checkout, we cannot be responsible for the recipient subsequently losing, damaging or disposing of the item.

Please ensure that the recipient's address is accurate before completing your order.

12. INTERNATIONAL CUSTOMS AND IMPORT CHARGES

For international orders, the destination country may impose customs duties, import taxes, VAT or other charges.

Where such charges apply, they may be payable by the recipient or customer.

LoveHeartsByPost cannot guarantee that an international delivery will be free from customs charges.

Customs procedures may also cause delivery delays.

Customers ordering internationally are responsible for ensuring that the recipient is able to receive the product in the destination country.

13. POSTAL SERVICE DISRUPTION

Delivery times may be affected by circumstances outside our reasonable control, including:

postal strikes;
severe weather;
public holidays;
customs delays;
natural disasters;
transport disruption;
technical problems;
government restrictions;
international events; or
other postal or courier disruption.

Where we become aware of a significant disruption affecting an order, we will endeavour to assist the customer.

14. DELIVERY DATES FOR SPECIAL OCCASIONS

If your LoveHeartsByPost order is intended for a birthday, anniversary, Valentine's Day, Christmas or another special occasion, we strongly recommend ordering in advance.

Postal delivery dates are estimates and we cannot guarantee that an item will arrive on a particular date unless a specific guaranteed delivery service has been purchased and the service is available for the relevant destination.

We recommend allowing additional time during periods of particularly high postal demand.

15. SUBSCRIPTIONS AND MULTIPLE DELIVERIES

Where a customer purchases a subscription or package involving multiple physical deliveries, each delivery will normally be prepared and dispatched separately according to the schedule selected at checkout.

Where applicable, postage will be charged for each physical delivery.

The applicable delivery schedule and postage charges will be displayed before the customer completes the purchase.

16. DIGITAL DELIVERY

Where a product includes a digital version of the personalised message, this may be supplied electronically through email or a private online link.

Digital delivery is separate from physical postal delivery.

A digital link may be provided before or after the physical letter is posted, depending on the product purchased.

Customers should ensure that the email address supplied at checkout is correct.

We cannot guarantee delivery to an incorrect email address supplied by the customer.

17. DELIVERY CONFIRMATION

Where tracking or delivery confirmation is available for the selected postal service, tracking information may be provided to the customer.

Not all postal services provide tracking.

Where tracking is not available, we may not be able to provide real-time information about the location of an item while it is in transit.

18. CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy from time to time to reflect changes to our products, delivery services, postal arrangements or legal requirements.

The version applicable to an order will generally be the version in effect when the order was placed.

The date at the top of this policy shows when it was last updated.

19. YOUR STATUTORY RIGHTS

Nothing in this Shipping Policy limits or removes your statutory consumer rights.

In particular, applicable consumer rights concerning delivery, faulty goods, goods that are not as described and refunds remain unaffected.

UK online sellers generally need to deliver goods within 30 days unless another delivery period has been agreed with the customer.

LoveHeartsByPost.com