Term of Services

1. Acceptance of Terms

By accessing or using the services provided by Love Hearts By Post (“the Service,” “we,” “us,” or “our”) through our website at www.loveheartsbypost.com (“the Site”), you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree to these Terms, please do not use the Site or the Service.

2. Description of Service

Love Hearts By Post provides a platform for users to create, order, and send personalized items, messages, or services (“the Products”), primarily through postal delivery. We reserve the right to modify or discontinue the Service, or any part thereof, with or without notice at any time.

3. User Obligations and Content Policy

a. Eligibility: You must be at least 18 years old (or the age of majority in your jurisdiction) or have parental consent if you are under 18 to use this Service.

b. Acceptable Use: You agree not to use the Service for any illegal or unauthorized purpose. You are responsible for ensuring your use of the Service complies with all applicable local, state, federal, and international laws, rules, and regulations.

c. Prohibited Content: You are solely responsible for the content you create and submit for the Products. You agree that your content will not contain:

  • Material that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or libelous.

  • Hate speech, or content that promotes illegal acts, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.

  • Material that infringes upon the intellectual property, privacy, or other rights of any third party.

  • Personal or confidential information of any third party without their express consent.

d. Right to Refuse Service: We reserve the right to review, screen, and refuse to process any order or content that violates these Terms or is otherwise objectionable, at our sole discretion. We may cancel an order and issue a refund if necessary.

4. Order and Payment Terms

a. Pricing and Payment: All prices are listed on the Site and are subject to change without notice. You agree to pay all charges incurred by you or any users of your account at the prices in effect when such charges are incurred.

b. Shipping and Delivery: Delivery estimates are not guaranteed. We are not responsible for delays once an order has been shipped. Risk of loss and title for items purchased pass to you upon our delivery to the carrier.

c. Returns and Refunds: Due to the personalized nature of the Products, all sales are generally final. Refunds or replacements will only be offered if the Product is proven to be defective or materially different from the order due to an error on our part.

5. Intellectual Property

a. Site Content: All content on the Site, including text, graphics, logos, and software, is the property of Love Hearts By Post or its content suppliers and is protected by intellectual property laws.

b. User Content: You retain ownership rights to the content you submit to the Service. By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display your content solely for the purpose of fulfilling your order and operating the Service.

6. Disclaimers and Limitation of Liability

a. Disclaimer of Warranties: The Service and all Products are provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

b. Limitation of Liability: To the fullest extent permitted by law, Love Hearts By Post shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, use, goodwill, or other intangible losses resulting from:
(i) your access to or use of or inability to access or use the Service;
(ii) any conduct or content of any third party on the Service;
(iii) any content obtained from the Service; or
(iv) unauthorized access, use, or alteration of your transmissions or content.

7. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts located in England and Wales.