FAQ
Everything you need to know about sending a thoughtful, personalised message with LoveHeartsByPost.
What is LoveHeartsByPost?
LoveHeartsByPost creates personal messages that are handwritten and posted from London. Choose your message, envelope and heart-shaped confetti to make the surprise feel completely personal.
Is every postal letter handwritten?
Yes. Each postal message is prepared by hand, placed in your chosen envelope with your selected confetti, and sent from London with a British stamp and postmark.
What can I personalise?
You can provide the message and choose from the envelope colours and confetti styles offered on the product page. Please check all names, wording and delivery details carefully before placing your order.
Which letter packages are available?
You can send one handwritten letter, four letters sent weekly over one month, or twelve letters sent monthly over one year.
How do the multi-letter packages work?
The four-letter package is sent weekly over one month, while the twelve-letter package is sent monthly over one year. Enter the information requested when ordering. If you need different messages or particular posting dates, please contact us before purchasing so we can confirm what is possible.
Can I choose a specific delivery date?
Postal delivery dates cannot be guaranteed. If timing matters, please contact us before ordering so we can discuss the best posting date.
How much is postage and how long does delivery take?
UK orders are sent by Royal Mail First Class for £2.50, with a next-working-day delivery aim after dispatch. European delivery is £4 and usually takes 3–5 working days. Delivery to the rest of the world is £4 and usually takes 6–7 working days. These are delivery aims rather than guarantees.
Do you deliver outside the UK?
Yes. Letters are posted from London to addresses in the UK, Europe and the rest of the world.
Will my message be published online?
The Social Media Love Message is a separate public product and is published on our social channels only after you confirm it is suitable for public sharing. If you have a privacy question about a postal order, please contact us before purchasing.
What happens if delivery is delayed?
Occasional postal delays can happen, particularly during busy periods or on international routes. Please allow the estimated delivery window, then contact us with your order details if the letter has not arrived.
What if I entered the wrong address?
Please contact us as soon as possible. We may be able to correct the address before posting, but an address cannot be changed once the letter has been dispatched.
Still have a question?
Send us a message through the Contact Us page and we will be happy to help.