Privacy Policy
Commitment to Privacy
Loveheartsbypost.com is committed to complying with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely — and to understand how we use it to offer you a better and more personalised shopping experience.
This notice explains how and why Loveheartsbypost.com collects information from you, who we share your information with and why, and what your rights are. If we make changes to this notice, we will update it on our website. Loveheartsbypost.com is the Data Controller of the personal data you provide to us. This means we determine the purposes and methods of processing your data.
If you need to contact us, please email marketing@loveheartsbypost.com
Information We Collect and Why
When you buy goods from us, you are entering into a contract. During this process, we ask for personal information such as your full name, address, and email address. We use this information only to process and deliver your orders.
How We Use Your Information
We may use your email address to send you special offers or promotions when applicable. If you do not wish to receive these emails, please send an email with the word “UNSUBSCRIBE” to marketing@loveheartsbypost.com
Who We Share Your Information With and Why
Your information is not shared with any third party other than PayPal, our payment processing company. At Loveheartsbypost.com, we do not see or store your credit card details — all payment information is securely processed by PayPal. You can read PayPal’s Privacy Policy here: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full
How Long We Keep Your Information
We keep your email address until you request to unsubscribe.
Your Rights
You are entitled to request the following from Loveheartsbypost.com — known as your Data Subject Rights:
Right of Access – Request access to your personal information and how it’s processed.
Right to Rectification – Have inaccurate or incomplete personal data corrected.
Right to Erasure (Right to be Forgotten) – Request deletion of your personal data.
Right to Restriction of Processing – Limit how your personal data is used.
Right to Data Portability – Request a copy of your data in a standard electronic format.
Right to Object – Object to processing of your personal information.
Rights Regarding Automated Decision-Making and Profiling.
For more information, visit the Information Commissioner’s Office (ICO) website: www.ico.org.uk. If you have questions or wish to exercise your rights, contact marketing@loveheartsbypost.com. You may also file a complaint with the ICO, but we encourage you to contact us first so we can resolve any concerns.
About Cookies
This notice explains what cookies are, how Loveheartsbypost.com uses them, and your choices regarding their use. By continuing to use www.loveheartsbypost.com, you agree to our use of cookies as described here.
Cookies are small text files stored on your device when you visit a website. They help websites recognise your device and improve your browsing experience. Cookies can be session cookies (active only during your visit) or persistent cookies (which remain for repeat visits). Cookies are safe and do not contain personal details such as your address, date of birth, or credit card information.
Types of Cookies We Use
Strictly Necessary Cookies – Essential for navigating the site and using its features, such as account access and secure checkout.
Analytical/Performance Cookies – Help us understand how visitors use the site, such as which pages are most popular, so we can improve performance.
Functionality Cookies – Remember your preferences (like language or region) and enhance your experience. These cookies are anonymised and not used for advertising.
Targeted Marketing Cookies – Used to display ads relevant to your interests and measure marketing effectiveness.
For more information or to opt out, visit www.youronlinechoices.com
Why We Use Cookies
We use cookies to enable transactions and secure account logins, personalise and improve your shopping experience, store your shopping bag contents, recognise your device for faster browsing, analyse which products and pages are most viewed, help distribute website traffic efficiently, and support remarketing and relevant advertising.
We may also use cookies from social media sites such as Facebook and X/Twitter when you share content from our site.
Are Cookies Safe?
Yes. The data stored in cookies is safe and anonymous. Your account security is never compromised. For more details, visit:
www.allaboutcookies.org
https://www.google.com/intl/en-GB/policies/technologies/cookies/
Managing Cookies
You can disable cookies in your browser settings, but this may limit your experience and prevent certain features, such as adding items to your cart, from working.
To manage cookies, check your browser’s Help section. You can also opt out of Google Analytics by installing the browser add-on at: https://tools.google.com/dlpage/gaoptou
This Cookie Notice was last updated on 2 May 2018. Any updates will be posted on this page.
Contact Us
If you have questions about our Cookies or Privacy Notice, please email marketing@loveheartsbypost.com. Please include “Security and Privacy Enquiry” in the subject line.